Navigating the Hybrid Paradigm: A Qualitative Study of Generation Z Engagement, Well-being, and Productivity in the Indian Information Technology Sector
TL;DR
The research showed that many Gen Z workers view their jobs not as careers but as transactions, thus, organizations should switch from monitoring the effort made by the worker to the performance results.
Abstract
As the Indian IT sector is getting used to the "new normal" following the pandemic, the increase in involvement of Generation Z (Gen Z) individuals in the workforce has raised certain organizational issues for them. This research looks at analysing the experience of Gen Z workers at the workplace in hybrid work environment from the point of view of 20 Human Resources (HR) practitioners from the Indian IT industry. With the help of qualitative thematic analysis, it was found that hybrid work serves as a double-edged sword. While on the one hand, hybrid work helps to improve well-being of the workers by reducing stress associated with traveling to the office and adding flexibility to work, on the other hand, it decreases the sense of organizational affiliation of the workers, makes mentorship of young workers difficult and reduces collaboration opportunities and innovation. Additionally, the research showed that many Gen Z workers view their jobs not as careers but as transactions, thus, organizations should switch from monitoring the effort made by the worker to the performance results.