DBA AFRICA MANAGEMENT REVIEW

An Assessment of the Relevance of Talent Management in the Enhancement of Quality Customer Service in the Hospitality Industry in Delta State, Nigeria

The Nigerian hospitality industry is highly competitive as customers are attracted to firms that provide them with the best services. Consequently, this study explored the effect of talent management on quality customer service in the hospitality industries in Delta State, Nigeria. Specifically, the study examined the...

Risk Communication Practices and Employee Performance: A Study of Selected Logistics Firms in Nigeria

This study investigates the relationship between risk communication practices and employee performance in selected logistics firms in Nigeria, focusing specifically on DHL and Red Star Express. A survey research design was employed to collect quantitative data without manipulation of variables. The study population com...

DBA AFRICA MANAGEMENT REVIEW

EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT ON ORGANIZATIONAL CULTURE: A CASE OF NSSF MBEYA REGION

This study aimed to examine the effect of Customer Relationship Management (CRM) on organizational culture at the National Social Security Fund (NSSF) in Mbeya Region. The study was motivated by limited empirical evidence concerning how CRM practices influence shared organizational values, information sharing, trust, t...

Influence of Conceptual Skills and Sustained Competitive Advantage among IT Networking SMEs in Kenya

The purpose of this study was to examine the influence of managerial skills on sustained competitive advantage among IT Networking SMEs in Kenya. The study was anchored on Katz’s Managerial Skills Theory. A positivist research philosophy and descriptive correlational research design were adopted. The unit of analysis c...

Strategic marketing innovations and organizational performance of commercial banks in South-South, Nigeria

With the new dynamic and competitive banking environment, commercial banks now have to think in term of marketing innovations to develop its performance in order to remain profitable. This study examined the relationship between strategic marketing innovations and commercial banks' performance in South-South, Nigeria w...