Risk Communication Practices and Employee Performance: A Study of Selected Logistics Firms in Nigeria

Abstract

This study investigates the relationship between risk communication practices and employee performance in selected logistics firms in Nigeria, focusing specifically on DHL and Red Star Express. A survey research design was employed to collect quantitative data without manipulation of variables. The study population comprised 2,461 employees engaged in operational and riskrelated roles, from which a sample of 344 respondents was determined using Taro Yamane’s formula. Respondents were selected through a simple random sampling technique. Data were collected using a structured questionnaire based on a five-point Likert scale and analyzed using Pearson correlation in SPSS version 26. The findings indicate a strong and positive relationship between risk communication practices and employee performance, with a Pearson correlation coefficient (r) of 0.603 and a p-value of 0.000, significant at the 0.01 level. This result led to the rejection of the null hypothesis, confirming that effective risk communication significantly influences employees’ efficiency, decision-making, and overall productivity within logistics firms. The study concludes that structured communication strategies are critical for enhancing employee performance and organizational effectiveness. Accordingly, it recommends that logistics firms prioritize comprehensive risk communication frameworks, utilize formal communication channels, and actively engage employees in feedback and risk-related decision-making to strengthen operational resilience and performance outcomes