KumbhDoot: A Scale-Ready, LLM-Bounded Architecture for Mass-Gathering Public-Service Assistants

Abstract

Mass religious gatherings such as the Kumbh Mela concentrate tens of millions of people into a single region over a few weeks, producing intense, repetitive, multilingual, and safety-critical demand for information. The default response, a conversational assistant that routes every query to a large language model (LLM), is poorly matched to this setting: it is costly at scale, slow on emergency paths, prone to hallucination on facts that can cause physical harm, and unusable when connectivity fails. We describe KumbhDoot, an agentic pilgrim assistant for the Nashik Simhastha Kumbh Mela built on a different principle. It operates on a foundational design principle that prioritizes semantic similarity over starting with an LLM. Generative models are invoked only in instances where similarity-based retrieval is insufficient to produce a correct answer. The system utilizes a "semantic cache": an embedding-indexed store as a single retrieval primitive, which handles intent routing, answer caching, offline lookups, and multi-agent retrieval. A custom three-tier agent architecture operates directly on this store, ensuring decision paths remain inspectable and avoiding the use of generic multi-agent frameworks that would trigger implicit per-step LLM calls. We present the architecture, an analytical cost model for its per-query economics, and an honest account of where similarity is sufficient and where generative reasoning remains necessary. We argue that for bounded, high-stakes, low-connectivity public-service domains, a similarity-first and LLM-bounded design is not merely cheaper but architecturally more appropriate than an LLM-default one.