Robots in the City: Persona-Based Perceptions of Urban Robots

Abstract

Pedestrians increasingly encounter robots in urban public spaces without interacting with them, but how robots change the perceived safety of a street remains unclear. We examine how robot presence and type affect perceived safety across urban contexts. We generate 18 images of Seoul streets that vary in time of day, road class, and robot condition (no robot, a delivery robot, or a humanoid). Two multimodal large language models (MLLMs), Qwen3.8-27B and Gemma4-26B, each conditioned on 500 synthetic personas, choose the safer image in each pair, and 25 human respondents complete the same task. Both models prefer streets without robots and favor the delivery robot over the humanoid. Robots are chosen more often at night and less often by older personas, whereas road class has smaller effects. In the model rationales, the delivery robot appears as a physical obstacle, whereas the humanoid appears as either a threat or a source of protection. Like humans, both models chose robots more often at night, but chose the humanoid over the delivery robot far less often, and Gemma showed a night effect for the humanoid about three times that of humans. These results show that the effect of a robot on perceived safety depends on when it appears, and that persona-conditioned MLLMs capture only part of human judgments.