Some hypotheses on how Chatbots work in problem-solution-driven conversations
TL;DR
It is concluded that a basic chatbot cannot be a thinking partner capable of matching the cognitive flexibility of humans, and that further development of LLMs will not lead to this either.
Abstract
We discuss the nature of chatbots as conversation partners in problem-solving conversations. What can chatbots do and what can't they do? Our analysis draws on insights from Aggregation Dynamics, Cognitive Linguistics, Neuropsychology and Psychology. We establish that chatbots are multifaceted and composite systems. Our argument focuses on basic chatbots in the hope of thereby making statements about the core functionality of more advanced chatbots. Basic chatbots are assumed to consist of a Large Language Model (LLM) with a simple interface. The main results of our analysis are: a description of human imagination, understanding and thinking based on so-called metaphorical problem propagations; that the texts in text datasets used for training LLMs have specific characteristics and that these texts only partially imitate human thinking and understanding; that the LLM training process encodes artificial metaphorical problem propagations into an LLM from these text datasets. Our conclusions are that a basic chatbot cannot be a thinking partner capable of matching the cognitive flexibility of humans, and that further development of LLMs will not lead to this either. But chatbots exist, they are being used on a massive scale, by both individuals and organisations. It is therefore socially and politically important to understand them. Our article aims to contribute to the discussion on the functioning, benefits and drawbacks of chatbots. Cognitive Linguistics shows how the use of metaphor is an expression of our thinking. Aggregation Dynamics, is an attempt at a comprehensive systems theory. We believe that the concept of metaphorical problem propagation could provide an interesting addition for both. Chatbots a solution? For what?
