Author

M. Ehsan

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#artificial intelligence Review Sep 2026

AI transparency and bias mitigation in customer service: how ethical culture shapes customer trust

AI transparency and bias mitigation are reframed as governance and organizational control mechanisms, rather than mere technical features, which demonstrates that organizational ethical culture acts as a key informal context, shaping whether customers view these mechanisms as credible signals of fairness and accountabi...

M. Ehsan, Abid Hussain, Jing Song et al. · International Journal of Eth... · 0 citations

Review Aug 2026

The ethical dilemmas of AI-driven leadership: analyzing the shift from emotion-based decision-making to data-driven choices

This study advances AI leadership ethics by demonstrating that emotional sensitivity moderates the relationship between AI-supported decisions and ethical outcomes, and provides a context-sensitive framework that clarifies when AI can be used ethically and when human empathy is indispensable.

Abid Hussain, M. Ehsan, Jing Song · Management Research Review · 0 citations