Aug 2026· Information Theories and Applications· Vol 33, pp. 289-299· 0 citations
TL;DR
Habermas's Theory of Communicative Action is introduced as a framework for analyzing AI-mediated organizational processes and a framework for Communicative AI-Augmented Business Processes (CA-ABP) as well as associated design principles aimed at preserving communication, participation, and legitimacy in increasingly automated environments are proposed.
Abstract
The paper critically examines the efficiency-oriented assumptions of current AI-enabled BPM research. It introduces Habermas's Theory of Communicative Action as a framework for analyzing AI-mediated organizational processes and proposes a framework for Communicative AI-Augmented Business Processes (CA-ABP) as well as associated design principles aimed at preserving communication, participation, and legitimacy in increasingly automated environments.
Drawing on semi-structured interviews with five Taiwanese AI-enabled SaaS providers, service design is reframed as a translation mechanism that turns needs, tacit knowledge and field conditions into actionable inputs for teams and AI systems.
This position paper argues that the integration of AI-generated information has the potential to disrupt existing human agencies in organizational routines because of displacement of judgement particularly when routine automation reduces human agency to higher dependencies on these AI outputs leading to lower sense-mak...
M. Wiersma, Klara Paardenkooper, Raymond Hoogendoorn· European Conference on Knowl...· 0 citations
The results show that the BPMN4CAI extension facilitates adaptive decision-making processes, robust context management, and transparent interactions for Conversational AI within business processes.
Björn-Lennart Eger, Daniel Rose, Barbara Dinter· 0 citations
Based on a qualitative study of a Danish NGO collaborating with an AI-enabled software vendor, this paper examines how the speed of AI-assisted software development challenges established organizational rhythms of evaluation and governance. The preliminary analysis suggests that AI-assisted development not only acceler...
Jarl Tuxen, M. Boesen, Sarah O'Neill· Communications of the IIMA· 0 citations
