Jul 2026· European Open Science Space· pp. 108-124· 0 citations
TL;DR
The article examines the prerequisites for creating and implementing business process automation systems at information technology (IT) enterprises, and the necessity of developing affordable specialized automation systems for small IT businesses is substantiated.
Abstract
The article examines the prerequisites for creating and implementing business
process automation systems at information technology (IT) enterprises. The evolution
of IT infrastructure management approaches from a resource-based model to a serviceoriented
concept (ITSM) based on the ITIL library of best practices is analyzed. The
architectural features of building modern information systems, particularly the clientserver
architecture, as well as tools for modeling business processes and databases
(ERwin, BPwin, PowerDesigner) are investigated. A comparative analysis of current
ServiceDesk/HelpDesk software solutions available on the market (BPM'online
service, ITSM 365, ServiceNow, ITSM InfraManager) is conducted, highlighting their
advantages, disadvantages, and pricing characteristics. The necessity of developing
affordable specialized automation systems for small IT businesses is substantiated.
The aim of the work is to substantiate and develop a concept for a digital solution to support warehouse business processes using the example of a company selling electrical and household goods, which can be used for automating warehouse processes in small and medium-sized businesses.
Sergey P. Katkov, A. Petrenko, Ilya Veretennikov· EKONOMIKA I UPRAVLENIE: PROB...· 0 citations
In the context of rapid digitalisation and a high level of heterogeneity of contemporary corporate ecosystems, the problem of fragmentation of the information space, and the emergence of isolated data warehouses becomes a critical barrier to business efficiency. The purpose of the study was to develop and substantiate...
Dmytro Zahorulko· Information Technology and C...· 0 citations
The aim of the work is to substantiate and develop an architecture for a digital solution for automating contract activities using the example of a company engaged in the development of information security tools and the results can be used to automate contract activities in small and medium-sized enterprises across va...
Aleksandr Grigoryevich Petrenko, Sergey Nikolaevich Katkov, Irina I. Chernova· EKONOMIKA I UPRAVLENIE: PROB...· 0 citations
This article examines the specifics of business processes in the digital economy, which has transformed the nature of competition. Competitiveness has become increasingly determined not by the availability of individual resources, but by an enterprise’s ability to organize its operations as a system of coordinated, har...
It has been determined that digital platforms ensure comprehensive integration of management processes, the creation of a unified information environment, the automation of operations, improved analytical support, and the refinement of management decision-making mechanisms.
Rostyslav Baran· Ukrainian Journal of Applied...· 0 citations
The article proposes the author’s interpretation of the digital maturity of business processes as an enterprise’s integrated capability to use digital technologies, data, competencies, and organizational mechanisms to ensure the controllability, flexibility, transparency, and effectiveness of process development.
Volodymyr M. Horovyi· Ukrainian Journal of Applied...· 0 citations
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