Multilevel Governance, Digitalisation and Institutional Resilience: Towards a Framework for the Sustainability of Community Social Services

Abstract

This article analyses the documentary institutional architecture of community social services in Spain through a comparative study of 15 autonomous communities, with particular attention to the formal conditions of institutional sustainability. Its aim is to examine how multilevel governance, digitalisation and institutional resilience are articulated in the regional configuration of the system. To this end, a documentary corpus was constructed from three official primary sources: regional social services laws, catalogues or portfolios of benefits and services, and current strategic plans or equivalent instruments. The findings suggest that, at the documentary level, territorial variation is not explained solely by the age of the framework law, but rather by the degree of institutional closure achieved among regulation, the specification of benefits and services, and strategic planning. Autonomous communities with a more complete law–catalogue–plan sequence display more consistent institutional architectures, whereas deficits in any of these links increase documentary and strategic fragmentation. Likewise, digitalisation appears uneven across territories, and its institutional usefulness depends on whether digital tools are integrated into shared information systems and accessible to both professionals and citizens. Institutional resilience is examined through documentary markers such as planning, evaluation, coordination, organisational learning and adaptation mechanisms. The article concludes that, from a documentary institutional perspective, community social services appear more robust when regulation, planning, digital tools and multilevel coordination are articulated in a coherent and stable way.