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AI-Driven Mapping of Contextual Communications to Enterprise Processes

Jul 2026 · Annual International Computer Software and Applications Conference · pp. 2088-2093 · 0 citations · 11 references
Computer Science

Abstract

We present an AI-assisted framework that uses LLMs to map unstructured organizational communications to a domain-specific metamodel and corresponding enterprise process activities. By linking messages to affected and dependent processes, the framework supports real-time situational awareness and proactive risk identification. Evaluation demonstrates effectiveness and scalability on large communication streams and process models.

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