Operational efficiency: process management

Abstract

The purpose of this article is to examine the key mechanisms for ensuring operational efficiency through effective process management, to identify the challenges associated with such management, and to outline the prospects. The article is of an overview and analytical nature and continues the series of articles on the topic of operational efficiency. Special attention is paid to the mechanisms themselves by which process management influences operational efficiency, to certain misconceptions about the nature of business processes, and to the main problems associated with ensuring operational efficiency through business process management. The importance of using new technologies and IT tools is emphasized, as is the fundamental need to revise approaches to employee education and training.